Refund policy

Refund & Returns Policy

At Depachika, we take pride in the quality of the ingredients we provide and the service we deliver to our customers.
If there is an issue with your order, we are committed to addressing it promptly, fairly, and transparently. Please review our returns policy below.

 

Returns for Change of Mind

As our products include perishable food items, we are generally unable to accept returns or provide refunds for change-of-mind purchases.

 

Damaged or Faulty Items

If your order arrives damaged, spoiled, or incorrect, please contact us at support@depachika.com.au within 12 hours of receiving your delivery. We may request photos of the item(s) to help us assess the issue.

 

Resolution

Depending on the circumstances, we may offer a replacement, store credit, or refund. The method of resolution will be determined at our discretion, in accordance with the Australian Consumer Law.

 

Contact Us

To lodge a return or refund request, please email us at support@depachika.com.au with your order number and details of the issue.